Terms of use

Terms of use

These Terms of Use (“Terms”) govern access to Parc & Portfolio, a software service for property organizations, prospective renters, and residents. The service supports property and unit records, tour scheduling, rental-interest pre-screening, household setup, move-in, payments, maintenance, documents, and related communications.

By creating an account, clicking agree, submitting a pre-screen where acceptance is presented, or using the product, you accept the Terms that apply to your use. If you use the product on behalf of an organization, you represent that you have authority to act for that organization.

You must be at least 18 years old and able to form a binding contract to create an account or independently participate as an adult applicant or household member. An adult may provide limited information about a child household member as part of proposed or actual occupancy, but a child does not create an account or independently accept these Terms.

You must provide accurate information, use invitations only when intended for you, keep sign-in credentials and secure links confidential, and promptly correct information you know is materially inaccurate.

Organization members must have authority to create property and unit records, communicate with prospects and residents, schedule tours, open rental-interest intake, upload documents, record households, post charges, and take other actions available to their role. The organization is responsible for the accuracy and lawfulness of the information and decisions it makes using the product.

Organizations must use prospect, applicant, household, identity, payment, and resident information lawfully, including complying with applicable housing, fair-housing, privacy, consumer-protection, record-retention, and payment requirements. The product does not authorize discrimination or any use prohibited by law.

Parc & Portfolio is software. We are not a landlord, tenant, real-estate broker, attorney, property manager, court, consumer-reporting agency, or housing-decision maker. We do not give legal advice and do not become a party to a lease, tour arrangement, pre-screen submission, or third-party rental application.

Rental Interest is a preliminary information-collection workflow. A submitted or completed pre-screen is not an approval, denial, guarantee of housing, consumer report, or official application unless the property organization expressly says otherwise outside the product. The property organization is responsible for deciding whether and how to proceed. The service does not make an automated eligibility decision from the pre-screen answers.

A property organization may configure a link to an external official-application service and direct eligible adults to that destination. Third-party application providers have their own terms and privacy practices. We are not responsible for a third-party service merely because the organization provided its link through the product.

Tour scheduling records an appointment between the prospect and the property organization and may send transactional confirmation messages. The organization remains responsible for property access, showing arrangements, safety, availability, and any change or cancellation communicated outside the product.

The product does not provide in-app electronic signature of a lease in the current launch scope. Owners may upload a copy of a lease signed outside the product. Uploading or recording a document does not by itself amend that agreement.

We may send transactional messages about tours, pre-screening, invitations, move-in, payments, maintenance, documents, account security, and legal terms to the contact information associated with the workflow. Separate electronic-communications terms describe electronic delivery where required.

We do not currently charge a platform fee for access to the current launch service. Third-party providers, including payment processors, may impose fees under their own terms. If we introduce subscription, platform, transaction, or other service fees in the future, applicable pricing and terms will be presented before those charges apply.

Rent and other lease charges paid through the product are processed through Stripe and, where the organization has completed Connect onboarding, are routed to that organization’s connected account. The organization, not us, is responsible for the amounts it posts and for tax, accounting, refund, deposit, and lease-law obligations associated with funds it receives.

By uploading a document you represent that you have the right to upload it and grant us a limited license to host, scan, process, display to authorized users, and make backup copies as needed to operate the service. We do not claim ownership of the document’s contents.

You may not misuse the product, including by attempting unauthorized access, bypassing role restrictions, interfering with security or malware scanning, uploading malware or unlawful content, scraping, harassing others, impersonating another person, submitting information you are not authorized to provide, or using the service to commit fraud or unlawful discrimination.

Maintenance tools are for routine property requests and records. The product is not an emergency-dispatch or life-safety service. In an emergency, contact local emergency services and follow the property organization’s emergency procedures.

We aim to keep the service available but do not warrant uninterrupted or error-free operation. We may change, suspend, limit, or discontinue features for maintenance, security, legal, operational, or product reasons.

We may suspend or terminate access if you breach these Terms, if required by law, or if we reasonably believe continued access would create a material security, fraud, abuse, or legal risk.

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT A TOUR WILL OCCUR, THAT A PRE-SCREEN OR APPLICATION WILL RESULT IN HOUSING, THAT AN UPLOADED FILE IS FREE OF DEFECTS, OR THAT THE SERVICE WILL MEET YOUR LEGAL OR BUSINESS REQUIREMENTS.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST DATA, OR SUBSTITUTE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY. OUR TOTAL LIABILITY FOR CLAIMS ARISING OUT OF THE SERVICE IS LIMITED TO THE GREATER OF ONE HUNDRED U.S. DOLLARS (US$100) OR THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE TWELVE MONTHS BEFORE THE CLAIM, SUBJECT TO ANY RIGHTS THAT CANNOT LAWFULLY BE LIMITED.

You will defend and indemnify us and our officers, directors, and personnel against claims arising from your unlawful or unauthorized use of the service, your uploaded content, or your material breach of these Terms, except to the extent a claim is caused by our willful misconduct or where such an obligation is prohibited by law.

We may update these Terms. The version identifier on this page shows the current text. If you have an account, a material change that requires renewed acceptance may be presented before continued product use. If you do not agree to applicable updated Terms, you must stop using the affected service.

Product and Terms questions may be sent to support@novelassembly.io. General company inquiries may be sent to hello@novelassembly.io.